Frequently asked questions
Do you deliver Australia-wide?
Yes. We deliver to every state and territory (NSW, VIC, QLD, SA, WA, TAS, NT and ACT) by Australia Post Express, and email you the tracking number when your order ships.
How much is delivery?
Delivery is $15.00 for orders under $160.00, and $25.00 for orders of $160.00 or more.
When will my order be sent?
Orders are posted every Monday and Thursday. Most arrive within 1–4 business days, depending on where you live.
Do I need to be 18 to order?
Yes. It is against the law to sell tobacco or alcohol to anyone under 18. You confirm your age when you order, and Australia Post may ask for ID on delivery.
How are the cigars stored before they are sent?
All cigars are kept in humidors and checked for damage or defects before they are packed. When they arrive, store them at about 19°C and 70% humidity.
Can I return an item?
Tobacco products can't be returned. Other items can be returned within 7 days if they are unused, unopened and in new condition. Please contact us first. If anything arrives damaged, let us know within 24 hours.
How can I pay?
You pay by credit or debit card through a secure Stripe checkout. We never see or store your full card number.
Do you supply cigars for events?
Yes. We supply cigars and drinks for private and corporate events. Contact us to talk through what you need.
Still have a question? Contact us or call +61 414 790 053.